If you need to report a lost or stolen card, please choose one of the appropriate methods below.

During Business Hours:

Contact any of our branches by telephone, or call the main office at 423-442-7262.

After Business Hours:

For lost or stolen card, please call (800) 383-8000.  Shazam will help you deactivate your old card and you will be able to contact us during normal business hours to order a new card.

For card not working due to it being blocked by potential fraud, please call our Falcon Fraud department at 1-866-508-2693

EFT Disclosure